Welcome to Cadillac Of Naperville

Purchased Cadillac Lyriq from Cadillac of Naperville in February 2024. I was shopping for EV SUV and checking Cadilliac Lyriq along with other EVs. Mark Heffner worked with me throughout the purchase process making it was smooth and easy. Mark Heffner was knowledgeable and suggested the right options while not being pushy for the sale. After purchase Mark H reached out to check if I needed any help making it overall a pleasant experience. Mark Heffner and Steven Bajsanski were professional and would highly recommend Cadillac of Naperville.

Quick response to customer satisfaction with new vehicle purchase would highly recommend Naperville Cadillac customer service is 10

I traveled from Louisiana to Chicago O’Hare Airport, was meet there by Tommy and brought back to the dealership. They have the nicest place with the most helpful people working there. I was shown the vehicle I went to look at and it was everything they said it was. I was treated to lunch at a fantastic restaurant, so when I left I had a full stomach and a full tank of gas. Thanks Tommy, Bobby and Brad for a great experience

Service advisor Mike did an excellent job of assisting me. His professionalism, patience and communication are second to none. My situation morphed into more than routine service visit but Mike handled it with ease. Great experience.

Have bought and serviced 4 Cadillac vehicles and Jon Blake was my sales representative on all 4 of them; 2010, 2015, 2021 and 2022 Escalades. This gentleman is great to work with he is very friendly and will work hard to earn your business and still assist you with service needs post the sale. He has helped me and is my first point of contact when I am in the market for a new vehicle or just inquiring about some features and technology on Cadillacs. HE IS A CAR GUY. I recommend anyone on the market to get hold of Jon his service speaks for itself.

Thank you for your service and patience. Mark helped us buying our car. Cristina and Jeff helped us with the maintenance.

I just had my first experience ever with this dealership. Dan from the parts department went above and beyond (to say the least). Corporate accidentally shipped something to the dealership instead of my house and Dan personally saw to it that I got it in my possession ASAP even though there was a mishap with the initial order on corporate's side of things. I am really thankful for Dan's willingness to go above and beyond to make sure that I had a good customer experience and look forward to having my maintenance done at this dealership moving forward because of how good this first experience was.

10/10 I walked in with no appointment and Usaid quickly assisted. Unlike other dealerships they’re up front with you and honest people. Big shout out to Usaid and Brad for helping us close the deal.

If you want to buy a new car, get a Cadillac. If you buy a Cadillac get yourself over to Cadillac of Naperville. These guys are indescribably and spectacularly good. Can't find the superlatives. Friendly, accommodating, helpful, great customer experience all round! Go to cadillac of Naperville and see for yourself!

Brought my Cadillac CTS to get checked out and needed a rental car to get back home. They not only told me exactly what was wrong with my car, but they were able to get me a rented brand new Cadillac suv from Hertz to get me back home! Exceptional customer service and amazing work.

I am sharing a commendation for Ben at the Cadillac Naperville service department. After a disappointing experience at Cadillac Heritage in Lombard, where the service team was unprofessional and argumentative, I reached out to Ben for assistance with an urgent oil change. He exceeded my expectations by accommodating me promptly and ensuring the service was completed without delay. Ben's exceptional customer service, professionalism, and willingness to help made me feel valued as a customer. I regret not having come to Cadillac Naperville sooner and highly recommend Ben for his outstanding service. He truly stands out as an exemplary representative of the dealership. ⭐⭐⭐⭐⭐💯

We bought a pre-owned vehicle at Cadillac of Naperville and were extremely pleased with their professional and personable service. They were straightforward, upfront, and honest. We came from out of state, and though they had already completed their own inspection and servicing, at our request they took the vehicle to a local auto service center of our choosing, for an independent pre-buy inspection that we paid for, prior to our arriving in town the next day. The vehicle had no issues from the independent inspection. There was one snag that came up in the required paperwork since we are from out of state, but Marc (our salesman), Noel, and Brad worked tirelessly to find a mutually satisfactory solution and allow us to complete the purchase. We couldn't be more pleased with their service and professionalism!

Met my expectations very good professional service

Great service! Will definitely buy a car here again!

Purchased a CT4 V from Noel. Excellent experience. Will be referring him and this dealership to friends and family!

Marc Figueroa(sales) and Noel Schlueter(finance) are professional and everything is transparent. I highly recommend visiting Cadillac of Naperville and asking for Marc if you’re looking for a great buying experience.

Tony went above and beyond when my new Escalade needed some work done. He made sure it was perfect and completed things that we originally did not talk about but he noted to be fixed. Made the experience very smooth and timely and hooked me up with a loaner for the time I was out of a car.

I’ve had the privilege of dealing with Ray Gandurski for the past decade, during which time I’ve bought or leased six Cadillacs, including XT5s, XT6, and now the all-electric Lyriq. I have truly enjoyed the XT6 vehicles I’ve had and assumed I would get another XT6 now that my lease was expiring. He had a fully loaded 2024 XT6, but then showed me a 2024 Lyriq Sport. After a fully orbed discussion of the pros and cons of the two technologies, Ray’s expertise and dedication were instrumental in ensuring that I made an informed and confident choice of the Lyriq. It’s not an exaggeration to say that Ray has become more than a car salesman. From my first interaction and purchase, he’s become a trusted friend and like a brother I never had. I have never felt “sold” to but “advised”, never pushy, but consultative. His commitment and genuine care for his clients are unparalleled. What’s more, Ray’s support doesn’t end with the sale. He remains readily available whenever I have had questions or when I had an issue with my vehicle. Ray is consistently there to offer expert guidance and thoughtful insights. Ray Gandurski is the epitome of a true automotive professional. He combines an extensive knowledge of Cadillac vehicles and the automotive marketplace in general. He has a passion for ensuring that his clients receive personalized and top-notch service. Each transaction with Ray and his team feels like a consultative process aimed at securing the best vehicle for my unique needs. He is dedicated to exceptional service, client satisfaction, and most importantly, building lasting relationships with his clients for which I’m truly grateful. Nancy Singer Below is a review I posted in 2022: My sister and I have purchased new vehicles through many different dealerships over the past 50 years, and we have never experienced the kind of excellent service that we have with Ray Gandurski at Naperville Cadillac. We each get a new vehicle every 2 years and I'm currently driving my third XT6 SUV, and my sister has her third XT5 SUV. Each time Ray has helped us order exactly what we wanted, down to the smallest detail. He knows what we want, what we like, and how we appreciate service being delivered, and he is attentive to see that we receive it. And not just when we're buying, but after the sale, too. His attention to detail is striking. The service/maintenance team is also top notch. Our next cars will also be Cadillacs through Ray; we're each just trying to figure out which models. Nancy & Jean Singer

I recently had the pleasure of working again with the most fantastic car salesman, Ray Gandurski, and I can't say enough good things about him and his team. From the moment I walked into the dealership, he has always treated me like I was his personal friend, and not just another customer. Since I moved here from Florida 6 years ago I have bought or leased 4 Cadillacs from him. He has always taken the time to listen to my needs and preferences and made suggestions as I explored various options. He never pressured me into making a decision, and I genuinely felt like he had my best interests at heart. What truly sets him apart is his commitment to making fair deals. He was transparent about pricing, and I never felt like I was being taken advantage of. He went above and beyond to find discounts and incentives to ensure I got the best possible deal on the car I wanted. Throughout the entire process, he was responsive, knowledgeable, and always willing to answer my questions. He made what can often be a stressful experience into a seamless and enjoyable one. In the end, I always drove away in a car that I absolutely loved, and I have this exceptional car salesman to thank for it. And it doesn’t end there—-Ray is available for you anytime afterwards if you have questions or problems and always keeps in touch. If you're in the market for a new vehicle and want a salesperson who treats you like a friend and ensures you get a fair deal, look no further. Ray Gandurski is the best in the business! Jean S

Had a great experience working with Frank, highly recommend!

THE BEST DEALER SHIP I have been buying cars for 15 years. It has always been a pain to go and talk numbers and cars Jon Blake has made this process easy, no messing around, just honesty and a fair price. I will continue to work with Jon, this is my third vehicle from him in 3 years and i will continue to purchase Cadillacs because I enjoy working with him that much!

Jon Blake and everyone at Naperville Cadillac is wonderful to work with. We have been loyal customers for over 15 years and will continue to be for years to come.

Great guys working in the parts dept.

Mark H. assisted me when I visited Cadillac of Naperville looking for cars. He was positive, genuine, and informative, which I always look for and rarely find in dealerships. I recommend finding him if you visit to browse for cars, he is very helpful!

We had a great experience working with Mark Heffner. We would highly recommend Mark to all our friends and family. Excellent customer service!! Sue and Mike V.