Customer Testimonials
Amazing service and hassle free. I highly recommend!
Scheduled maintenance went exactly as it should. Friendly, competent service. And even washed and vacuumed my vehicle. It was ready when it was promised. Very professional.
Great organization and service, highly recommend Cadillac Naperville
Excellent work.
Went in for service expecting to pay $400+ for brakes and was pleased with the review that the brakes were fine. Got an oil change for $72
I was taken care by Blake who always takes car of my issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great.
Very friendly, efficient and knowledgable service staff. The transmission tech for my car on a ride along knew immediently the issue that was sporadic and hard to pinpoint. Would like to see a little less hard selling on specials from service reps but just doing their jobs
I would like to thank Thomas Mack and Joe for going above and beyond every time I bring my car in to Cadillac of Naperville. Thanks again for excellent service!!! I referred all my family and friends because of the exceptional service!!!! Thanks again!!!
Nice clean showroom and waiting area. Friendly service advisors and manager. Recognized me as a GM retiree and gave appropriate discount for the service. I will lease my next vehicle from Cadillac of Naperville.
Hands down best quality service in the Chicagoland area. The service department is top of the line. Chris and Jose really know there stuff. We'll done !!!
Outstanding service and exceedingly polite and professional staff. Wonderful waiting room where they spoil you with huge variety of coffees, drinks, soft drinks and snacks. Top notch service experience.
Always a good experience here for service or purchase. The service was impeccable. He greeted me right away & kept me updated on my car. Great Experience!!
Friendly service
Very professional in answering every one of my many questions. I made my decision based on the answers to all of my questions and the information provided during my test drives.
Quick service, with all the mayhem that’s going on.. They took care of me and my car - 2020 CT5. Thanks Naperville
I have used this dealership for servicing several of my Cadillac vehicles I owned during the past two decades. I highly recommend their facility. Thomas has been very helpful throughout the years. Since recently I have dealt with Jose the service adviser who is really good too
Good service, very attentive. Good deal as well. Would certainly go back and purchase there again..
They were great very sweet bunch of guys. Very professional
The gentleman Jose I worked with in service is amazing! He and his team were on top of my repairs in record time. If you have an issue Jose is the guy to see!!!!!!
I took my Cadillac for brake check and oil change. Their representative was very helpful, caring and swift. I will definitely go there again.
Wonderful staff and service. I do wish they stayed open a little later. Closing at 6:00 is hard when you work day hours.
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience.
Jon Blake is very good sales person Always trying to help And anything that I'm looking for thanks Jon Blake
They are friendly, knowledgeable and helpful. Everyone from Sales to Service go out of their way to make your visit to the dealership (for whatever reason) a pleasant experience. I’ve had my car in for service and if I wait for it, there is coffee, treats, tv; and I can always wander about looking at all the fantastic cars they offer (new and used). If I need to leave my car; they provide a new, gorgeous, safe and clean vehicle to use until mine is ready. Chris is wonderful and Jose is fantastic! I actually look forward to my ...
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with
Sparing the details, I had a service issue with my 2010 Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is limited. This dealership and specifically Thomas Mack (Service Manager) went far out of the way to accommodate my needs - my desperation. Again, sparing the details, Thomas went above and beyond my expectations and made things right. The service team and specifically Thomas at this dealership truly understand how to treat customers - you will be pleased!
great service dept. best Cadillac service in the westerns burbs i will always take my car to this dealership they know how to treat their customer's
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive.
I showed up with no appointment as my check engine light was on. Jose got back to me with the problem & was able to get it fixed & back on the road very quickly. The whole team there is very friendly and all chip in to help. A+ and thanks!
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership.
Chris and Jose we’re very helpful in the service department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put in a new alternator and battery The service and work were outstanding.
Great service like always Jose Trujillo did a great job keeping me updated on the status of my car , I’ve also been bring my car there for a few years and always had a great experience .
Les and guys were amazing, We will shop only from Cadillac of Naperville for our auto needs!
Sales Manager Bob Boudreau is Straight Shooter. I’m on My 3rd Escalade the Smoothest Sales Transaction was Definitely in Naperville. Lower Sales Tax rate than his competitors when purchasing a vehicle that can make a HUGE Difference in the Out the Door Price!!! Big Thanks to Bob you gain a Loyal Customer!!! #Ricks2Cents
Everybody is so friendly And the service department
I give Cadillac of Naperville a 5 star review. The service was phenomenon. I took my Cadillac in for oil change. Got updates at no added costs.
Best car dealer around! Excellent customer service! Would recommend to anyone
Top notch people. Friendly, knowledgeable and willing to go the extra mile to make sure you're happy. Of course dealerships are more expensive, but you're paying extra to get top service and with these people you feel like you're getting what you paid for. Take your car to them in confidence.
The most friendly visit I ever had here. Chris was Attar rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ever
Christopher in service at Cadillac of Naperville did such a very good job that I have scheduled work for my other Cadillac to be performed the week coming up. Thank you Thomas for your crew and Thank the mechanics they do very good work.
Fast and courteous. Service was excellent
We are very happy with the quick response to the problem and easy way to fix it. And how the services was so great,we recommend anyone to this location and I am also looking at their inventory line. It's great. Thanks
Great Service from start to finish!
Professional very nice dealership service took well care of my car.
My Wife and I were looking for a Vehicle for our Son. After visiting a few Car lots and being stalked by Thirsty Sales People we wound up at Cadillac of Naperville. We parked and went inside. FJ approached us and asked how He could help us. We told him what we were looking for and he promptly walked us out to that section of the lot. He did not Hover nor Pressure, but was always within range to answer questions on each vehicle we had interest in. They had a great selection of High Quality, Low mile, Pristine vehicles. ...
Great!
Excellent sakes and customer service ! Third Cadillac our immediate family has purchased or leased in past few years with always the best staff and service Salesman Joe Pro was extremely knowledgeable and helpful as was finance. Also the young gentleman who provides vehicle setup and training was incredibly helpful
Everybody was kind and respectable and very knowledgeable that’s a good thing in today’s world
Best car buying experience my wife and I have ever had. Bobby was great to work with. Everyone we worked with was wonderful.
Our salesman, Bob Polanski, was wonderful to work with. No pressure. Took his time with us and answered all our questions. Very knowledgeable. Everyone we dealt with was super nice. Would highly recommend this dealership.
I have to say, I was extremely pleased with my experience at Naperville Cadillac! This was my first visit to their location, as I recently moved to that side of town. Jose was extremely helpful, knowledgeable and on point with responses to any questions I may have had. I will definitely continue to patronize this location for all of my servicing needs. Thank you
Great service & phenomenal service team!
Great people, easy process, not pushy, worked to beat my interest rate I already had and did.
Always a pleasure to bring my vehicle in. Thank you!
Great professional service including their valet program or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville
Everyone I encountered was so easy to talk to and they are all will to help you get exactly what you are looking for.
The entire experience from greeting me at the door to driving off with my used car (new to me) purchase was 5 star. No pressure at all, total professionalism. I felt like a valued customer, even though I wasn’t buying a new Cadillac. At purchase I asked, “why are there no floor mats?” Actually Cadillac of Naperville was ordering OEM floor mats for my “new to me” BMW at no cost to me because the old mats were in bad shape. They purchased before I even asked about the floor mats. That’s very special, and leaves me, the customer ...
I leased an XT4 almost 2 years ago and made the decision to convert the lease to a purchase. The staff made it possible to complete this transaction flawlessly and drive my newly owned vehicle home yesterday.
Service is top notch with a very friendly & helpful staff. Very happy & feel confident in the service. Thanks!
These people were amazing to work with!! We live 8 hours away and they held onto the car until we got there!! Definitely a great place to buy a vehicle!!
