Customer Testimonials
They were courteous, professional and complete the work on my call with the time they estimated. I got my car back on same day.
I have bought several cars through this dealership. Every sales person, every sales manager, every service person and even the appointment scheduler are amazing! Great customer service, attention to detail and kind and courteous. It is so refreshing to deal with a dealership with honesty and transparency. Even during the beginning of The pandemic when I had to buy a new car the process was so easy and the car and paperwork was delivered to my home! Just great customer service! I don’t think I’m ever leaving !😄
Highly recommend this dealership. We worked with John and Bob on the purchase of our new XT6. They were both genuine and easy to work with through the process. There weren’t any sneaky or high pressure sales tactics. It made the car buying process much more enjoyable after a previous poor experience at a different dealership. Jeff in financing was also great!
Best dealership. Service and sales staff are superior, knowledgeable and customer focused.
Second purchase from Naperville of Cadillac. Sales process was fairly easy and their service department is great. They all treat you with respect.
My wife and I came up from Central Illinois to purchase a vehicle. No hassle experience and great product from Mark and Bobby! Worth the trip!
I just purchased my first Cadillac from Cadillac of Naperville. I couldn't be more pleased with the experience. Everything was seamless: the test drive, the loan process, and the paperwork was all done quickly and efficiently. My new car was detailed and had a full tank of gas by the time I was ready to leave.
Purchased my used Acura TLX from here with the help of Scott and Bob. The whole process was pretty quick & they were very helpful!
We had a great experience leasing our new XT6 - Mark and team were very helpful, knowledgeable and friendly and made the whole process painless.
When I brought in my CTS 2008 Cadillac for fender repair on Oct. 18, 2021, I mentioned a rubbing noise I had been hearing. Not only was the body work done to perfection, Jose Trujillo oversaw important mechanical needs not caused by the fender accident. These were found by the mechanics, which they also addressed to perfection. My 13 year old car runs like new and I feel safe and secure driving it. When I got the car back, I saw a tiny GM emblem was not replaced on the new fender. Joe Rodriguez saw to getting it taken care of immediately. On top ...
My experience at Naperville Cadillac has always been great the salesman’s are funny and respectful I recently purchased a 2018 ct6 Cadillac and I was treated as a king should be treated
I purchased my car from this dealership. I moved to Michigan two years ago and still drive 100 miles to have my car serviced. Bobby, the finance guy, helped me through an issue with the CUE system. They don’t forget their loyalty to customers way after the purchase date. This is the only place I will ever go from now on and I highly recommend them. I am very particular and they have always exceeded my expectations.
Scott was professional and courteous, and we enjoyed working with him.
I brought my car in for a check engine light. They diagnosed the problem and found out it was covered by warranty. Three hours later I had my car fixed with rides to and from my house. This cost me nothing and I appreciate their quality service.Great job.
The staff at Cadillac of Naperville were so very helpful and nice. They made my purchase so much fun!! Scott, my salesman, went the extra mile in caring for the vehicle & us down to the last minute. I would highly recommend Cadillac of Naperville when purchasing a vehicle! Thank you all for a lovely experience.
The Naperville Cadillac team was super helpful. They made the purchase of our XT5 as easy as possible. It was a great car buying experience and dare I say FUN!
Did a great job fixing my car and making me new keys! Respectful and courteous.
Every time I go into the dealership for my vehicle checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family
Great service Everyone is very kind and willing to help
Cadellac of Naperville is a total representation of the definition of the term Cadellac which means the best, top shelf, prime…it is how I was treated. Thank you Chris, for going out of your way for me.
I have nothing but great things to say about my experience at Cadillac of Naperville. I originally took my car to Pep Boys because my check engine light came on and my vehicle was starting to die out or stall at traffic lights/stop signs. Pep Boys had my car for 7 days and after claiming it was one thing after the other they swapped out 3 different parts, but eventually called me and told me they couldn't figure it out and told me to come pick up my vehicle!!! So I decided to take my vehicle up the road to ...
Everything was great. Service technicians were all super nice and professional. If there was a negative it was that they are 3 weeks out to get a loaner car. I did get a ride home, but I lake having a car.
Joe, Was great guy helped me all the way kept me informed on everything
Always a pleasure to work with great people They know how to take care of their customers
I bought my SRX from here in 2014 and I have been taking it to them for oil changes, brakes, and other body work ever since then. These guys are fantastic! They always provide shuttle service and take great care of me. Yesterday they did my brakes and a couple other things, and I asked them if they could buff out some minor damage. I took it back today for the buff and they did my entire car and didn't charge me anything for it! The service guy Joe was great, and this just shows how they care for their ...
They are Trustworthy, quick and painless-the dealership made the process easy, Professional and polite and Attentive to customers needs. Overall very happy with their service. I strongly recommend this dealership.
An absolutely fantastic sales team. Like every shopper, I came in with certain criteria for the dealership to meet (both in trade & sales price). Both my expectations were met and I’m a happy Cadillac owner. Kudos to Hunter… you were not pushy, no attempts to up sell me and when we were a little off on trade/price, you made the deal work. What a great purchase experience!
We were very satisfied with the work that was done on our automobile, but we wanted to have our car delivered after the service and said four times that we be called before delivery so someone would be home. No one called. The car was left on the driveway with the keys inside. We were very upset that we were not contacted before delivery.
Friendly, helpful. Preformed service in the amount of time they promised. Comfortable waiting area. Highly recommend.
John, Stephan, and Jeff, nice people to do business with. Very professional but also personable. Would definitely return, hopefully there still at the dealership next time. This post is on my wife’s account. Tom K
Hunter our salesman was super nice and very helpful, I would recommend seeing him if your in the market!!
Amazing service and hassle free. I highly recommend!
Scheduled maintenance went exactly as it should. Friendly, competent service. And even washed and vacuumed my vehicle. It was ready when it was promised. Very professional.
Great organization and service, highly recommend Cadillac Naperville
Excellent work.
Went in for service expecting to pay $400+ for brakes and was pleased with the review that the brakes were fine. Got an oil change for $72
I was taken care by Blake who always takes car of my issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great.
Very friendly, efficient and knowledgable service staff. The transmission tech for my car on a ride along knew immediently the issue that was sporadic and hard to pinpoint. Would like to see a little less hard selling on specials from service reps but just doing their jobs
I would like to thank Thomas Mack and Joe for going above and beyond every time I bring my car in to Cadillac of Naperville. Thanks again for excellent service!!! I referred all my family and friends because of the exceptional service!!!! Thanks again!!!
Nice clean showroom and waiting area. Friendly service advisors and manager. Recognized me as a GM retiree and gave appropriate discount for the service. I will lease my next vehicle from Cadillac of Naperville.
Hands down best quality service in the Chicagoland area. The service department is top of the line. Chris and Jose really know there stuff. We'll done !!!
Outstanding service and exceedingly polite and professional staff. Wonderful waiting room where they spoil you with huge variety of coffees, drinks, soft drinks and snacks. Top notch service experience.
Always a good experience here for service or purchase. The service was impeccable. He greeted me right away & kept me updated on my car. Great Experience!!
Friendly service
Very professional in answering every one of my many questions. I made my decision based on the answers to all of my questions and the information provided during my test drives.
Quick service, with all the mayhem that’s going on.. They took care of me and my car - 2020 CT5. Thanks Naperville
I have used this dealership for servicing several of my Cadillac vehicles I owned during the past two decades. I highly recommend their facility. Thomas has been very helpful throughout the years. Since recently I have dealt with Jose the service adviser who is really good too
They were great very sweet bunch of guys. Very professional
The gentleman Jose I worked with in service is amazing! He and his team were on top of my repairs in record time. If you have an issue Jose is the guy to see!!!!!!
Wonderful staff and service. I do wish they stayed open a little later. Closing at 6:00 is hard when you work day hours.
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience.
Jon Blake is very good sales person Always trying to help And anything that I'm looking for thanks Jon Blake
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with
They are friendly, knowledgeable and helpful. Everyone from Sales to Service go out of their way to make your visit to the dealership (for whatever reason) a pleasant experience. I’ve had my car in for service and if I wait for it, there is coffee, treats, tv; and I can always wander about looking at all the fantastic cars they offer (new and used). If I need to leave my car; they provide a new, gorgeous, safe and clean vehicle to use until mine is ready. Chris is wonderful and Jose is fantastic! I actually look forward to my ...
Sparing the details, I had a service issue with my 2010 Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is limited. This dealership and specifically Thomas Mack (Service Manager) went far out of the way to accommodate my needs - my desperation. Again, sparing the details, Thomas went above and beyond my expectations and made things right. The service team and specifically Thomas at this dealership truly understand how to treat customers - you will be pleased!
great service dept. best Cadillac service in the westerns burbs i will always take my car to this dealership they know how to treat their customer's
I showed up with no appointment as my check engine light was on. Jose got back to me with the problem & was able to get it fixed & back on the road very quickly. The whole team there is very friendly and all chip in to help. A+ and thanks!
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive.
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership.
Chris and Jose we’re very helpful in the service department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put in a new alternator and battery The service and work were outstanding.