Customer Testimonials
The most friendly visit I ever had here. Chris was Attar rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ever
Christopher in service at Cadillac of Naperville did such a very good job that I have scheduled work for my other Cadillac to be performed the week coming up. Thank you Thomas for your crew and Thank the mechanics they do very good work.
Fast and courteous. Service was excellent
We are very happy with the quick response to the problem and easy way to fix it. And how the services was so great,we recommend anyone to this location and I am also looking at their inventory line. It's great. Thanks
Great Service from start to finish!
Professional very nice dealership service took well care of my car.
My Wife and I were looking for a Vehicle for our Son. After visiting a few Car lots and being stalked by Thirsty Sales People we wound up at Cadillac of Naperville. We parked and went inside. FJ approached us and asked how He could help us. We told him what we were looking for and he promptly walked us out to that section of the lot. He did not Hover nor Pressure, but was always within range to answer questions on each vehicle we had interest in. They had a great selection of High Quality, Low mile, Pristine vehicles. ...
Great!
Excellent sakes and customer service ! Third Cadillac our immediate family has purchased or leased in past few years with always the best staff and service Salesman Joe Pro was extremely knowledgeable and helpful as was finance. Also the young gentleman who provides vehicle setup and training was incredibly helpful
Everybody was kind and respectable and very knowledgeable that’s a good thing in today’s world
Best car buying experience my wife and I have ever had. Bobby was great to work with. Everyone we worked with was wonderful.
Our salesman, Bob Polanski, was wonderful to work with. No pressure. Took his time with us and answered all our questions. Very knowledgeable. Everyone we dealt with was super nice. Would highly recommend this dealership.
I have to say, I was extremely pleased with my experience at Naperville Cadillac! This was my first visit to their location, as I recently moved to that side of town. Jose was extremely helpful, knowledgeable and on point with responses to any questions I may have had. I will definitely continue to patronize this location for all of my servicing needs. Thank you
Great service & phenomenal service team!
Great people, easy process, not pushy, worked to beat my interest rate I already had and did.
Always a pleasure to bring my vehicle in. Thank you!
Great professional service including their valet program or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville
Everyone I encountered was so easy to talk to and they are all will to help you get exactly what you are looking for.
The entire experience from greeting me at the door to driving off with my used car (new to me) purchase was 5 star. No pressure at all, total professionalism. I felt like a valued customer, even though I wasn’t buying a new Cadillac. At purchase I asked, “why are there no floor mats?” Actually Cadillac of Naperville was ordering OEM floor mats for my “new to me” BMW at no cost to me because the old mats were in bad shape. They purchased before I even asked about the floor mats. That’s very special, and leaves me, the customer ...
I leased an XT4 almost 2 years ago and made the decision to convert the lease to a purchase. The staff made it possible to complete this transaction flawlessly and drive my newly owned vehicle home yesterday.
Service is top notch with a very friendly & helpful staff. Very happy & feel confident in the service. Thanks!
These people were amazing to work with!! We live 8 hours away and they held onto the car until we got there!! Definitely a great place to buy a vehicle!!
They took the time to check out everything that I asked them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac
Great place, great atmosphere, and quality service. I always feel like family whenever I come in!
5 Stars are not enough. The entire team went way way above what I expected. In today's car dealing world of game playing, pressure tactics and manipulation, Cadillac of Naperville is the rare exception. I was treated fairly, kindly and respectfully in the purchase of my used Cadillac. It was the most comfortable car buying experience I have ever had and I got a great car at a great price! My wife could not be at the dealer to sign paperwork so one of the associates drove nearly an hour away to bring her the paperwork. What a great convenience ...
They took care of me after I bought my 2018 Camaro ZL1. They fixed all 4 rims that had little marks and fixed my windshield that had a small chip. Could not be happier with the quality of work that was done on my car!!!
Great customer service! I found something specific I wanted at their dealership while looking online. Every question I had was answered, every request was met with ease, and they treated me right. Their willingness to negotiate, and go above and beyond is the reason I bought from them. First class people at a first class place. Great job.
Blake in service is amazing! Great guy, helped me a lot and answered all my questions. He was very knowledgeable and understood all my questions even if they did sound confusing. You guys need to give this man a raise or promote him, because the service was outstanding!
This Dealership is the best Dealership I’ve ever went to. I recently purchased a 2016 Chevy LT Cruze off Cadillac in Naperville and I love the car. What made me buy the Car was the outstanding customer services I was assisted immediately. The salesmen was very genuine and informative I was comfortable and did not feel pressured or forced to buy a car off them. The customer service was also great because they touched up and inspected my car before purchasing to make sure it was safe to drive, and looked brand new. The car was also nicely detailed. I ...
Christopher in the service department was a great help in a stressful time thank you for your help they had a loaner ready for me and I left my car there in good hands I would bring my car back anytime knowing the great staff they have at Cadillac of Naperville.
Good team, I’d go back I had purchased a car from them at the end of March. They were extremely nice people and it helped being able to catch up with some old friends that work there as well. The car was in good condition and they went above and beyond to make me feel valued. The one issue I had was that after driving the car home I noticed the windshield was cracked and they didn’t disclose that information either. I have been unable to speak with my salesman Joe about it since as I haven’t ...
These guys are aces for service. My first time there, Vic Milnovic bailed me out of a jam even though I didn't buy the car there. The dealer I bought it from couldn't get me in for another week, and didn't have a loaner. I called Naperville on a whim, and Vic told me to come in immediately. Handled everything start to finish, no questions asked. This is how Cadillac service should be!
Fantastic experience. Worked with a salesman named Scott. Very respectful & honest. Felt like they went above and beyond. Would purchase another vehicle again from them.
Good job and timely work done
Scott is an excellent salesman! He made the buying process so quick and easy, I was very satisfied with the experience. I highly recommend going to Scott for a new car!
Car was serviced properly delivered back to me on time for the facilities are very nice the people are very courteous a genuinely good experience e
Good people. Some of it seemed to take a little long but ok.
With such a busy work schedule, the concierge service of picking up my car and bringing it back to me was so helpful!
I didn't buy a car here but I had a fantastic Experience anyway. The whole staff from salesman to managers are courteous, respectful, honest and straight forward. They don't play any games or pull any nonsense. Excellent dealership to do business with.
Good job, clean facility, nice people , fast service, what more can I say. I certainly count more words than this but I guess I need to say more
Smooth purchase transaction!!!
Service was excellent
(Translated by Google) Great service (Original) Buen servicio
They are very nice and profesional with prompt service as always
My husband and I live 4 hrs away from Naperville and purchased our 2009 DTS where we live. I mention this because the exceptional service and attention to detail we received from Thomas Mack and our service rep Jose was not because we live nearby and could easily visit them for service or car purchase. We first visited the dealership about three years ago when We had a serious problem which they not only diagnosed and fixed but also in the process discovered and fixed a serious issue. This week we were again in the area and were concerned about a strange ...
Scott Bennett is wonderfully accommodating. He made my experience of purchasing a xt4 easy over the phone almost easy. It was the first time I travelled to pick up a car from out of state,. They made purchasing the car as almost painless. The car was ready for me to pick up. The paper work part of the deal was a little slow but the staff was great. I would buy from them in the future,
Everything went smoothly when I dropped off the car although they had some problems installing the battery properly. After 2 1/2 hours I was out of there with everything working properly. They always do a great job and the personnel that work there are phenomenal. Thanks again, John Polich
My SRX had a problem with the oxygen sensor and zeigler Cadillac Buick GMC of Skokie could not fix it after 3 attempt. I decided to take the car to Cadillac of Naperville which I have serviced my car for year. After the diagnosis it was determined the the oxygen sensor needed replacing and my car needed a tune up. The tech also advised me that my car had the wrong spark plugs in it which he also corrected. The car is running fine. Thank you.
First time customer... Service was absolutely fantastic with getting my pre-owned ATS registered & inspected. Treated me as if I had bought the vehicle at their dealership. Provided me with a maintenance schedule and answered all of my questions. Also had 2 immediate parts that I needed at a competitive price and even washed my car before returning it to me. Look forward to having all of my future service needs handled here. Thanks Cadillac of Naperville!
Service was excellent. Car wash was perfect.
Cadillac of Naperville found damage done to my car from another dealership. They were honest and told me the previous dealer that put new brakes and tires on my car made a mistake. I did not have to pay for the repairs, the costs were worked out between the 2 dealerships.
I have both bought a car and gotten that car serviced several times at Cadillac of Naperville. Both departments have teams of very pleasant and professional people that ensure you have a good experience.
The Staff at Cadillac of Naperville Diagnosed the problem with my 08 DTS and got it repaired promptly. Service Writer, Chris is Professional and Courteous. Awesome People!!
Quick help with loaner car easy to schedule appointment great loaner car great communication to keep me updated comfortable lobby and great wi fi and coffee
So impressed by the Service department.Blake always takes such good care of me and my Caddies
Service staff Chris is great and makes sure everything is good They all are friendly and upbeat and accommodating for my needs. Service time is what they say it is
Always professional, courteous and on point!
Jose went above and beyond. I’ve had bad experience after bad experience in previous dealer- you’d think that the level of customer service for the type of car would match.. but sadly it doesn’t- except for here! See Jose, he’ll take care of you!!
