Customer Testimonials
This Dealership is the best Dealership I’ve ever went to. I recently purchased a 2016 Chevy LT Cruze off Cadillac in Naperville and I love the car. What made me buy the Car was the outstanding customer services I was assisted immediately. The salesmen was very genuine and informative I was comfortable and did not feel pressured or forced to buy a car off them. The customer service was also great because they touched up and inspected my car before purchasing to make sure it was safe to drive, and looked brand new. The car was also nicely detailed. I ...
Christopher in the service department was a great help in a stressful time thank you for your help they had a loaner ready for me and I left my car there in good hands I would bring my car back anytime knowing the great staff they have at Cadillac of Naperville.
Good team, I’d go back I had purchased a car from them at the end of March. They were extremely nice people and it helped being able to catch up with some old friends that work there as well. The car was in good condition and they went above and beyond to make me feel valued. The one issue I had was that after driving the car home I noticed the windshield was cracked and they didn’t disclose that information either. I have been unable to speak with my salesman Joe about it since as I haven’t ...
These guys are aces for service. My first time there, Vic Milnovic bailed me out of a jam even though I didn't buy the car there. The dealer I bought it from couldn't get me in for another week, and didn't have a loaner. I called Naperville on a whim, and Vic told me to come in immediately. Handled everything start to finish, no questions asked. This is how Cadillac service should be!
Fantastic experience. Worked with a salesman named Scott. Very respectful & honest. Felt like they went above and beyond. Would purchase another vehicle again from them.
Good job and timely work done
Scott is an excellent salesman! He made the buying process so quick and easy, I was very satisfied with the experience. I highly recommend going to Scott for a new car!
Car was serviced properly delivered back to me on time for the facilities are very nice the people are very courteous a genuinely good experience e
Good people. Some of it seemed to take a little long but ok.
With such a busy work schedule, the concierge service of picking up my car and bringing it back to me was so helpful!
I didn't buy a car here but I had a fantastic Experience anyway. The whole staff from salesman to managers are courteous, respectful, honest and straight forward. They don't play any games or pull any nonsense. Excellent dealership to do business with.
Good job, clean facility, nice people , fast service, what more can I say. I certainly count more words than this but I guess I need to say more
Smooth purchase transaction!!!
Service was excellent
(Translated by Google) Great service (Original) Buen servicio
They are very nice and profesional with prompt service as always
My husband and I live 4 hrs away from Naperville and purchased our 2009 DTS where we live. I mention this because the exceptional service and attention to detail we received from Thomas Mack and our service rep Jose was not because we live nearby and could easily visit them for service or car purchase. We first visited the dealership about three years ago when We had a serious problem which they not only diagnosed and fixed but also in the process discovered and fixed a serious issue. This week we were again in the area and were concerned about a strange ...
Scott Bennett is wonderfully accommodating. He made my experience of purchasing a xt4 easy over the phone almost easy. It was the first time I travelled to pick up a car from out of state,. They made purchasing the car as almost painless. The car was ready for me to pick up. The paper work part of the deal was a little slow but the staff was great. I would buy from them in the future,
Everything went smoothly when I dropped off the car although they had some problems installing the battery properly. After 2 1/2 hours I was out of there with everything working properly. They always do a great job and the personnel that work there are phenomenal. Thanks again, John Polich
My SRX had a problem with the oxygen sensor and zeigler Cadillac Buick GMC of Skokie could not fix it after 3 attempt. I decided to take the car to Cadillac of Naperville which I have serviced my car for year. After the diagnosis it was determined the the oxygen sensor needed replacing and my car needed a tune up. The tech also advised me that my car had the wrong spark plugs in it which he also corrected. The car is running fine. Thank you.
First time customer... Service was absolutely fantastic with getting my pre-owned ATS registered & inspected. Treated me as if I had bought the vehicle at their dealership. Provided me with a maintenance schedule and answered all of my questions. Also had 2 immediate parts that I needed at a competitive price and even washed my car before returning it to me. Look forward to having all of my future service needs handled here. Thanks Cadillac of Naperville!
Service was excellent. Car wash was perfect.
Cadillac of Naperville found damage done to my car from another dealership. They were honest and told me the previous dealer that put new brakes and tires on my car made a mistake. I did not have to pay for the repairs, the costs were worked out between the 2 dealerships.
I have both bought a car and gotten that car serviced several times at Cadillac of Naperville. Both departments have teams of very pleasant and professional people that ensure you have a good experience.
The Staff at Cadillac of Naperville Diagnosed the problem with my 08 DTS and got it repaired promptly. Service Writer, Chris is Professional and Courteous. Awesome People!!
Quick help with loaner car easy to schedule appointment great loaner car great communication to keep me updated comfortable lobby and great wi fi and coffee
So impressed by the Service department.Blake always takes such good care of me and my Caddies
Service staff Chris is great and makes sure everything is good They all are friendly and upbeat and accommodating for my needs. Service time is what they say it is
Always professional, courteous and on point!
Jose went above and beyond. I’ve had bad experience after bad experience in previous dealer- you’d think that the level of customer service for the type of car would match.. but sadly it doesn’t- except for here! See Jose, he’ll take care of you!!
My husband and I were on a hunt for a used vehicle. The vehicle we came in to look at was already on a test drive. The manager sat with us while we waited. He even as much as looked at other dealerships to see what else was nearby. This really impressed me because it was not about the dealership at that point, but, was about the customer. We ultimately purchased a vehicle with Cadillac of Naperville. When it was time to leave with our new vehicle they noticed the gas was low and went to fill it up. The ...
Great service.
My second car purchased here, third one serviced here.The guys are always very nice, and since I’m alone and don’t know a lot about these things, they’re very willing to explain things to me and show me what I need to know. There was a little mix up, no biggie, but Vic was very nice about it, and kept me informed about what was going on.
Great experience, high quality service
Naperville Cadillac provided my first choice appointment time and a reminder contact prior to my appointment. They reserved a loaner vehicle for me. Importantly, they follow cleaning guidelines before & after servicing every vehicle and every loaner. My service was completed in the estimated time. A service person also sat with me in the car to answer my specific questions about using audio options. I was able to plan my day and follow my schedule . I was very happy with the service Naperville Cadillac provided.
The best place to the service your vehicle. Vick is absolutely the best. Na to mention Blake, Jose, the Manager Thomas. Not to forget Mr Tony the director
The team is always great, and very helpful.
Terrific service. Todd was very helpful. Highly recommend Cadillac of Naperville. Used the Concierge Service. Outstanding. Would recommend them the highest in every category, Sales, Service. 5++ in every category.
Good place. I’m new to town so I’m glad to have found a place that cares about their customers and their work. I plan to use in future.
Quick, professional, thorough service!
My representative Blaine, as always everyone it's professional and Pleasant. I spoke with my sales representative the day before Jon Blake, he's an absolute pleasure to work with. He was able to print out all the information needed and conveniently took it to the parts department for me. I've been a customer since 2014. And I'm still happy with the service and the product. What proud to be owners of an American-made GM vehicle. Sincerely Georgeina Driver
John is very knowledgeable and a great salesperson. Stop in a visit him if you are looking for a new ride. Top notch service, Top notch cars. Naperville location is my number 1.
I've been using the service dept at this dealership for 19 years. I keep going back because of the positive outcomes I receive. The service team members have changed over the years, but the overall quality of service is the same.
Treated me like royalty from the moment out the car. Service gentleman kept me updated while I waited for my vehicle. Always a great experience at the Naperville Cadillac Dealer.
I was treated like a valued customer even though I bought my Cadilac used I drive an hour away for oil changes just because of the Fantastic way I am treated there. Everyone goes out of their way to make you feel comfortable. And the service is always top notch.
Service was quick, professional and beyond satisfactory.
Mr. Blake took care of me real good
Excellent service. Recommended, ask for Joe.
I have purchased cars from this dealership since 1987 and have always had excellent, personalized care. The valet service is the best. I like when then give me a "teaser" car right before I am due for a new car to test out which one I would like to get next. The car is always washed and showroom ready when I get it back. Vic in the service department is always updating me on the progress and makes sure my car is perfect before calling me or delivery.
Vic, the service advisor. He truly cares about customers. He's always been very courteous and helpful when I've come in for service. I always thought that his interaction with me was because I'm a regular service customer. It turns out that he's wired to help people. I've watched his interactions with other customers, and he is always courteous and helpful.
Big shout out to Vic Milnovic for providing excellent service for my Escalade. I was on a cross-country trip traveling from California all the way to Illinois. I decided to service my vehicle in Naperville before heading back. Vic made sure the vehicle was serviced right, air pressures were good, filled up the washer fluid, checked all the fluids, and it was spot on washed and cleaned before my trip. I highly recommend this dealership for its outstanding service. Vic.. you definitely exceeded my expectations.
I purchased a XT5 Cadillac at Cadillac of Naperville and my experience Was so professional , sensational and expedient. The staff, ( salesman, general manager, finance manager) they all made me feel so welcome!! With this experience I will for sure tell others who are in the market for a Cadillac they should visit Cadillac of Naperville (great team of professionals .
I felt very happy after leaving Cadillac of Naperville. It was a Pleasant experience. The staff are amazing people! Would definitely recommend!
Cadillac of Naperville has not only an incredible group of salespeople, but they also have an outstanding group of service workers as well. It warrants a five star rating. Simply one of the best dealerships I have ever seen. I will buy all my cars from Here!
Cadillac of Naperville took care of all my needs and was able to have all repairs covered before Christmas. They're the best. Jose Trujillo did all he could as my Service contact, and kept in constant contact.
Great customer service. Explains the work very clearly. Prompt service
The service department was so kind and professional. Katlin and José went out of their way to answer any questions and keep me updated on the service of my Cadillac. I look forward to coming in when it’s time for an oil change.
Vic went above and beyond to make sure our family Cadillac was ready set safe n go for the upcoming family road trip! Thank you so much for doing so much more than just a job description!
