Customer Reviews
Jay the salesman was good the account, Sheri or something like that left me very disappointed. When a customer says NO they mean No she wouldn’t listen. That was the respect you get from buying four cars from you. ,
Fantastic service! Got the car of my dreams. Ask for Bennett! He will get you in the car that you want!
Fantastic service! I got the car of my dreams and I couldn't be happier! They worked hard to get me exactly what I wanted. I would recommend buying here for a great deal and unbeatable service. I will buy my next Cadillac here.
Outstanding Customer Service, from Tommy, Bob and Sherri. 2nd purchase from this Dealership. Continues to take care of the customer with attention to details, with a coordinated effort to make the total experience, from start to the financial end. Thanks again We will enjoy the Cadillac experience.
Excellent service. Everyone went above and beyond to make me feel welcome. They were also super efficient.
A most pleasant experience. All persons are very polite, patient, and very professional. Everything was handled in a most professional manner. We couldn't be more pleased. The Cadillac and the GM history of excellence did really shine. Max, our sales executive was very personable and patient.
Mark and Sherri were phenomenal. Mark was my salesman and Sherri coordinated and prepared my vehicle protection and finance documents. Both were transparent, patient and highly knowledgeable in their roles. Mark took me through his inventory and explained the differences of each vehicle, their unique features and benefits to me as a buyer. Having zero car knowledge, I appreciated the education on the cadillac brand. Sherri did the same with the protection plans and finance documents. She made a typically mundane process fun and kept us laughing through the transaction and recommended a great spot to celebrate after our purchase. ... Read More DealerRater - Feb 1, 2025
Great buying experience from an out of state buyer. Smooth transaction and treated great by everyone I encountered at the dealership. Bennett and Brad made it all come together.
Purchased from out of state and was able to get everything taken care of over the phone so we could drive in, take ownership and drive away. Painless car buying experience.
Worked with Ray to purchase my new car, Ray was great to work with and I was really impressed with the entire team at Cadillac of Naperville. They all helped to get me just the right car.
My salesman, Ray, went above and beyond to assist and make sure all was well with the vehicle before I left the dealership. Thank you!
Everyone was helpful when making my decision and purchasing my new car. The conversations were always pleasant and questions were answered quickly and efficiently.
It was great with with Jon from Cadillac of Naperville! Great service! Highly recommend them! Thanks! Dean Ramsden
Great dealership with a large selection of both new and used cars and very professional staff. We had the honor of working with veteran sales rep Lester L, sales manager Brad, and finance manager Sherry. They were all very kind, honest, and made the whole car buying process very easy. We are very happy with our Escalade and would recommend this dealership to family and friends.
We had an amazing experience from start to finish at Cadillac of Naperville, Bennett, Bobby and Sherri were all amazing to work with and I would recommend them to anyone in the market for a new car!
We were in the search for an Escalade. We were connected with Jon blake. He made the process very easy for us. Then worked with Bobby at the dealer. Both were down to earth and super easy to work with. Highly recommend Jon, Bobby, and the team at Cadillac of Naperville!
Cadillac of Naperville has set the bar incredibly high! From start to finish, the team displayed absolute perfection in every aspect of their service. Their respectful and caring approach made me feel like family. I couldn’t have asked for a better experience—professional, patient, and always with a smile. Highly recommend if you want impeccable service and a genuine connection! Shout out to Mark Heffner such a great guy with perfect communication skills!
We felt that we were special customers. Everything handled throughly and all our questions answered. Very happy with our purchase and would return again in the future.
Impressive place to do business. Very well maintained and very friendly people. As a customer I felt respected and appreciated.
Great service in a new beautiful facility. Aaron Thomas does an excellent job, very friendly and knowledgeable.
Flawless transaction! Aaron was great! We purchased a Cadillac Lyriq from Naperville and we live in Kansas City. It had everything we wanted and could not find around here. They gave us a very fair price and shipping was lower than I could find online anywhere. We had the car 2 days after payment was sent. I would buy from Cadillac of Naperville again in a heartbeat. They have amazing service and communication!
Had a great experience purchasing and trading in a vehicle on Saturday. Mark F was great to work with along with the finance manager Sherri. Everything was explained in detail including all of the features my car came with. I recommend this dealership.
Les Laufer was a great salesperson who helped every step in the purchase process along with Tony Capparelli. Sherri Pacchiano was great in the financing process as well!
Since I had purchased my Cadillac Escalade ESV in 2021, I still go out of my way to go to THIS dealership. It's about 25 miles from where I live and there are closer dealerships but none like this one.
The service is EXCEPTIONAL at all levels and departments to me over the years, although, I mostly deal with JOSE in the SERVICE department who always makes sure my daughters and I want for nothing while we are waiting for our vehicle to get serviced from a loaner vehicle to a ride to a restaurant while we wait for shorter times.
... Read More Google - Jun 13, 2024
We recently bought a used car for my son from Cadillac of Naperville and Tommy Laskaris was an absolute pleasure to work with! He made the whole process seamless and easy. Gorgeous facility and stellar customer service. Highly recommend!
Me and my daughter went into this car dealership and was treated like we were Princesses and family. Mr. Rey greeted us at the door, offered us drinks and snacks, and gave us directions to the powder room if we needed it. Mr. Rey was so helpful and knowledgeable about the SUVs we were interested in. He showed us different SUVs in their computer system, on their showroom floor, and on their lot. All we had to do was tell Mr. Rey what we were looking to purchase and he came through (he found us the right SUV for us). ... Read More Google - May 30, 2024
Tommy has been amazing to work with! We just purchased our second car from him. He is so helpful and knowledgeable. Don’t make the same mistake I did and go around to other dealerships. You will not get the same service or quality at other places.
Very professional and friendly staff. Marc answered a lot of my questions via email before I arrived. So once I drove the XT4 I was sold. Marc worked quickly and I was out of there with my car in about 2 total hours.
Took my car end of last year to get fixed with my warranty company I had to pre pay for the parts then when they got them and the check from the warranty company I was supposed to get my money back. It is June still haven’t received payment. Have called several times and the manager said he’d look into it and call back that was over a month ago. Would not recommend going here if you have to pre pay and get a refund as I’m still waiting for even a call back to explain.
Had a great experience working with Marc at Cadillac of Naperville. He made the process super easy efficient and overall a great experience. He answered almost all my questions via email before I even arrived so once I got there, test drove the car and decided I liked it. It was a quick process. I would highly recommend him and this dealership to anyone who is interested in buying a great car.
I purchased the car on May 21, I enjoyed the experience, Very professional team at this store, from the sales Les, Brad, all of them provide very quick accurate information as possible as they can, Finally Tommy was very patient to explain every details about the car, very kind service, I highly recommend this store. Thank you.
Everyone was very nice and welcoming and made it very easy for first time buyers. Tommy helped me throughout the purchase process and i would say 10/10 would recommend.
I wanted to thank the Cadillac of Naperville team for stepping up and working to remedy the situation.
Taking accountably is paramount for stellar customer satisfaction and having "raving fans" for clients.
I have enjoyed a good relationship and service satisfaction for over 4 years now with you; and, I appreciate all you have done to go the extra mile to "make things right" and get the fixes needed......even with it meaning having to "outsource" to get it all done and giving me a loaner while my car is being tended to . .
Standing behind ... Read More Google - May 16, 2024
We had a wonderful customer experience with the purchase of our new Buick Envision Essence. Seth Lafido was very helpful, professional, friendly, and was eager to make the process of our purchase go smoothly, quick, and easy. I appreciated the check up calls before and after our experience, that made us feel that he was prepared and cared that we the trip home ok and everything was working out so far with the Buick! Sherri, the finance manager was also great! She was also very professional, informative, understanding and very helpful getting the sale finalized with ease! We love our ... Read More DealerRater - May 7, 2024
Fantastic buying experience here. Bobby treated me a VIP and was able to get me the vehicle that suited my growing family perfectly and I cannot be more thankful.
Tommy and Les went above and beyond my expectations and they were in constant communication.
Beautiful Cadillac dealership and very polite and professional staff. Ben is your guy in service IMO had a great experience for my 2021 Escalade ESV. Highly recommend
Ray and Tommy were great to work with at Naperville Cadillac. They made us feel like family and treated us with respect and took every effort to make sure we knew about our car before we left the dealership.
Ray Gandurski is by far the best salesman I’ve ever worked with. He was informative, thorough and made sure the entire experience was seamless. I highly recommend Ray for all of your Cadillac needs! I also received a follow up call from the sales manager, Bobby, to make sure I was completely happy with my purchase.
I’ve also worked with Jose in the service department, and I was in and out with all of my questions answered. My car was also detailed and returned to me in spotless condition.
Overall, it was a 5 star, top notch experience!! I’... Read More Google - Apr 17, 2024
I thought the sales staff was so nice. Mark Heffner was trusting and knowledgeable about the car I was getting.
Purchased Cadillac Lyriq from Cadillac of Naperville in February 2024. I was shopping for EV SUV and checking Cadilliac Lyriq along with other EVs. Mark Heffner worked with me throughout the purchase process making it was smooth and easy. Mark Heffner was knowledgeable and suggested the right options while not being pushy for the sale. After purchase Mark H reached out to check if I needed any help making it overall a pleasant experience. Mark Heffner and Steven Bajsanski were professional and would highly recommend Cadillac of Naperville.
Purchased Cadillac Lyriq from Cadillac of Naperville in February 2024. I was shopping for EV SUV and checking Cadilliac Lyriq along with other EVs. Mark Heffner worked with me throughout the purchase process making it was smooth and easy. Mark Heffner was knowledgeable and suggested the right options while not being pushy for the sale. After purchase Mark H reached out to check if I needed any help making it overall a pleasant experience. Mark Heffner and Steven Bajsanski were professional and would highly recommend Cadillac of Naperville.
Quick response to customer satisfaction with new vehicle purchase would highly recommend Naperville Cadillac customer service is 10
I traveled from Louisiana to Chicago O’Hare Airport, was meet there by Tommy and brought back to the dealership. They have the nicest place with the most helpful people working there. I was shown the vehicle I went to look at and it was everything they said it was. I was treated to lunch at a fantastic restaurant, so when I left I had a full stomach and a full tank of gas. Thanks Tommy, Bobby and Brad for a great experience
Service advisor Mike did an excellent job of assisting me. His professionalism, patience and communication are second to none. My situation morphed into more than routine service visit but Mike handled it with ease. Great experience.
I’d give zero stars if I could. My pregnant wife has a 09 Escalade they didn’t want to buy from her but did want to do work for 3k. A day later sensor came back on and cracks just appeared on our tire. Well they went to weld it and broke the tire and couldn’t even get tire back on.
Director Jose Rodriguez had a 3 min conversation before telling me car was junk and calling cops to kick me off property, funny thing is he still never even gave me keys when officers told me to leave. He ... Read More DealerRater - Feb 24, 2024
Have bought and serviced 4 Cadillac vehicles and Jon Blake was my sales representative on all 4 of them; 2010, 2015, 2021 and 2022 Escalades. This gentleman is great to work with he is very friendly and will work hard to earn your business and still assist you with service needs post the sale. He has helped me and is my first point of contact when I am in the market for a new vehicle or just inquiring about some features and technology on Cadillacs. HE IS A CAR GUY. I recommend anyone on the market to get hold of Jon his service speaks for itself.
Thank you for your service and patience. Mark helped us buying our car. Cristina and Jeff helped us with the maintenance.
My salesman was extremely helpful and thorough. Everyone there really friendly. I would definitely recommend Cadillac of Naperville.
I just had my first experience ever with this dealership. Dan from the parts department went above and beyond (to say the least).
Corporate accidentally shipped something to the dealership instead of my house and Dan personally saw to it that I got it in my possession ASAP even though there was a mishap with the initial order on corporate's side of things.
I am really thankful for Dan's willingness to go above and beyond to make sure that I had a good customer experience and look forward to having my maintenance done at this dealership moving forward ... Read More Google - Jan 16, 2024
10/10 I walked in with no appointment and Usaid quickly assisted. Unlike other dealerships they’re up front with you and honest people. Big shout out to Usaid and Brad for helping us close the deal.
If you want to buy a new car, get a Cadillac. If you buy a Cadillac get yourself over to Cadillac of Naperville. These guys are indescribably and spectacularly good. Can't find the superlatives. Friendly, accommodating, helpful, great customer experience all round! Go to cadillac of Naperville and see for yourself!
Brought my Cadillac CTS to get checked out and needed a rental car to get back home. They not only told me exactly what was wrong with my car, but they were able to get me a rented brand new Cadillac suv from Hertz to get me back home! Exceptional customer service and amazing work.
I am sharing a commendation for Ben at the Cadillac Naperville service department. After a disappointing experience at Cadillac Heritage in Lombard, where the service team was unprofessional and argumentative, I reached out to Ben for assistance with an urgent oil change. He exceeded my expectations by accommodating me promptly and ensuring the service was completed without delay. Ben's exceptional customer service, professionalism, and willingness to help made me feel valued as a customer. I regret not having come to Cadillac Naperville sooner and highly recommend Ben for his outstanding service. He truly stands out as an exemplary representative ... Read More Google - Dec 17, 2023
We bought a pre-owned vehicle at Cadillac of Naperville and were extremely pleased with their professional and personable service. They were straightforward, upfront, and honest. We came from out of state, and though they had already completed their own inspection and servicing, at our request they took the vehicle to a local auto service center of our choosing, for an independent pre-buy inspection that we paid for, prior to our arriving in town the next day. The vehicle had no issues from the independent inspection. There was one snag that came up in the required paperwork since we are from ... Read More Google - Dec 11, 2023
Met my expectations very good professional service
Great service! Will definitely buy a car here again!
Purchased a CT4 V from Noel. Excellent experience. Will be referring him and this dealership to friends and family!
Absolute greed Overpriced and they want to steal your trade. Offered me $7000 less than 4 other dealers did. They also charge YOU for inspecting and detailing their car.. No thanks!
Marc Figueroa(sales) and Noel Schlueter(finance) are professional and everything is transparent. I highly recommend visiting Cadillac of Naperville and asking for Marc if you’re looking for a great buying experience.
Tony went above and beyond when my new Escalade needed some work done. He made sure it was perfect and completed things that we originally did not talk about but he noted to be fixed. Made the experience very smooth and timely and hooked me up with a loaner for the time I was out of a car.
I’ve had the privilege of dealing with Ray Gandurski for the past decade, during which time I’ve bought or leased six Cadillacs, including XT5s, XT6, and now the all-electric Lyriq. I have truly enjoyed the XT6 vehicles I’ve had and assumed I would get another XT6 now that my lease was expiring. He had a fully loaded 2024 XT6, but then showed me a 2024 Lyriq Sport. After a fully orbed discussion of the pros and cons of the two technologies, Ray’s expertise and dedication were instrumental in ensuring that I made an informed and confident choice ... Read More Google - Sep 9, 2023
I recently had the pleasure of working again with the most fantastic car salesman, Ray Gandurski, and I can't say enough good things about him and his team. From the moment I walked into the dealership, he has always treated me like I was his personal friend, and not just another customer. Since I moved here from Florida 6 years ago I have bought or leased 4 Cadillacs from him.
He has always taken the time to listen to my needs and preferences and made suggestions as I explored various options. He never pressured me into making a decision, and I ... Read More Google - Sep 9, 2023
Best group of salespeople I have ever delt w ith. No BS just straight forward information on great cars. Ray Gandurski, Tommy, and Noel were great to work with. If you see a car you like you better buy it now or it will be gone when you go back.
Had a great experience working with Frank, highly recommend!
Jon Blake is the best car salesman I’ve ever worked with. Ibe purchased about a dozen cars from dealerships over the years. Jon has stood out above them all, no games, just honesty, and fair numbers. I will continue to purchase vehicles from Jon because of who he is and how I am treated. Im on my 3rd cadillac from Jon and he will forever have my business
THE BEST DEALER SHIP I have been buying cars for 15 years. It has always been a pain to go and talk numbers and cars Jon Blake has made this process easy, no messing around, just honesty and a fair price. I will continue to work with Jon, this is my third vehicle from him in 3 years and i will continue to purchase Cadillacs because I enjoy working with him that much!
Jon Blake and everyone at Naperville Cadillac is wonderful to work with. We have been loyal customers for over 15 years and will continue to be for years to come.
Great guys working in the parts dept.
Mark H. assisted me when I visited Cadillac of Naperville looking for cars. He was positive, genuine, and informative, which I always look for and rarely find in dealerships. I recommend finding him if you visit to browse for cars, he is very helpful!
We had a great experience working with Mark Heffner. We would highly recommend Mark to all our friends and family. Excellent customer service!! Sue and Mike V.
I had a very pleasant car shopping experience with Mark H. He took his time and answered every and every question I had! I would recommend Mark to any and everyone!
Mark H. was my helper when I visited Cadillac of Naperville looking for cars. He was helpful, genuine, and informative, which I always look for and rarely find in dealerships. I recommend finding him if you visit to browse for cars, he will really help you out! Best browsing experience I’ve had in a very long time.
Mark H. was my helper when I visited Cadillac of Naperville looking for cars. He was helpful, genuine, and informative, which I always look for and rarely find in dealerships. I recommend finding him if you visit to browse for cars, he will really help you out!
I had a very pleasant car shopping experience with Mark H. He took his time and answered every and any question I had! I would recommend Mark to any and everyone!
I had such a good experience car shopping at this dealership. I hate car shopping and I am always skeptical of salesmen but Mark H changed my view on them. He made it enjoyable and was very personable.
I had a very pleasant car shopping experience with Mark H. He took his time and answered every and every question I had! I would recommend Mark to any and everyone!
Came in with no intention of buying a car talked to mark h will be back to trade in soon
Mark was amazing to work with. Very professional while showing me around the lot. I’m still going back and forth between some cars but I’m definitely keeping him and the dealership in mind for when I’m ready to purchase.
Salesman Mark Heffner helped me get the best deal possible on my new Cadillac. After searching for almost a year he helped me get exactly what I wanted at a price that was more than reasonable. If your new car search isn’t going how you’d hoped, look no further. He’s your guy.
Mike showed interest in our problem, and was concerned to get us well taken care of, doing everything he could to accommodate us. The car was repaired in a timely manner, and seems to have been completely taken care of.
Amazing experience. Answered all my questions and got me out in a timely matter. Big thank you to Noel, Stefan, Tony, Brad, Bobby, and all the staff! Recommending to everyone I know!!
I had a great experience shopping for my new car Cadillac of naperville. I definitely would recommend family friends to shop their cars there.
Came in to look at an Escalade ESV and ended up buying one! Noel was the greatest salesman I’ve ever had. Was very accommodating. If you are looking for new or used go see him.
Really seamless buying experience. Definitely recommend Ray as a salesperson - not pushy at all.
Purchased a used vehicle from John P. Overall the process was very straightforward and easy. John was a pleasure to work with and we are pleased with our experience. No pressure or surprises. I am not used to buying from a no-haggle dealership so that was a bit of an adjustment but overall it was a deal we could live with.
Best of the Best Dealer I've ever been the whole staff is Amazing my salesman John Phelan and Tommy took care of me Amazing Guys . The whole facility is Amazing I just bought a 2020 Escalade ESV Certified I Love it Thank You Guys
Everything you could ask for when buying a vehicle. Everyone I worked with was extremely friendly and professional. I would recommend Cadillac of Naperville to anyone looking to purchase a vehicle.
Just purchased an XT 5 from John P. Very pleasant experience. He went well beyond as a salesman to make us happy. All staff was polite and courteous. Would highly recommend dealing with them with your car purchases
Couldn’t be happier with my Audie A5 that Joe pro sold us! Thanks Joe!
Had a good time while we were there but did not purchase a car. Sales person was great, not pushy. Did a silly thing on the end that put a bad taste in it a bit. Had a guy come in with a note saying someone was interested in the car we were looking at right at the end of us talking. Does this honestly work? Also disappointed that this dealer doesn't honor GM supplier discounts. After reading the reply to reviews in glad I didn't buy here.
My husband and I stopped in on Jan 17 to look at vehicles. We had a great experience working with John P. He was incredibly knowledgeable about all options available and thoroughly explained everything. He is a total car aficionado, which was fun! John was not pushy and allowed us time to discuss and review options. The dealership had a large inventory available, which was a pleasant surprise. The entire staff was helpful. It was overall a great experience and we will be returning again!
My wife and I received great assistance in the purchase of a new Cadillac from Ray Gandurski. We had worked with Ray at another dealership a number of years ago and were pleased to have another opportunity to work with him. My wife appreciated the additional time he spent with us in explaining the features of the car we purchased. Since our purchase, I returned to the dealership for insertion of a needed computer chip. Making the appointment was easy and the service people were accommodating. The new facility is still being finished, but nonetheless provides a welcoming environment.
Nicholas in Service was amazing! Extremely informative, professional and personable. He kept me up to date with every step of the repairs I needed. Give that guy a raise!!!!