Customer Reviews
Recently, because I needed to replace my ten-year-old car, I decided to evaluate various dealerships in Naperville before making my final decision. After reviewing four different dealerships and vehicles available, I ended up at Naperville Cadillac. John Pelan, a Certified Sales Consultant, was very helpful in explaining the features of all the Cadillac models available. On a test drive, while answering my questions, John pointed out the many operational features available on the inside of the car. It quickly became obvious to me that Cadillac has excelled in excellence. John made the decision making process easy and I bought a ...
John was great from the first phone call. All communication throughout was clear and timely. We called the dealership Monday and by Friday the vehicle was delivered to our driveway. We love 4.5 hours away.
Best of the Best Dealer I've ever been the whole staff is Amazing my salesman John Phelan and Tommy took care of me Amazing Guys . The whole facility is Amazing I just bought a 2020 Escalade ESV Certified I Love it Thank You Guys
The Best of the Best Dealer I've ever been the whole staff were Amazing and Helpful My salesman John Phelan took care of me I bought a 2020 Escalade ESV pre owned the Best Tommy help me set up my Truck very Helpful. Thanks Guys you guys are Amazing
This was the best experience my husband and I have ever had purchasing a new vehicle. We were treated like friends the minute we walked in the door. The whole transaction was seamless. Bobby, the General Manager was very personable. John, our Sales Associate handled the transaction perfect. Tom, the Product Specialist walked us through every bell and whistle on the car!
Everything you could ask for when buying a vehicle. Everyone I worked with was extremely friendly and professional. I would recommend Cadillac of Naperville to anyone looking to purchase a vehicle.
Just purchased an XT 5 from John P. Very pleasant experience. He went well beyond as a salesman to make us happy. All staff was polite and courteous. Would highly recommend dealing with them with your car purchases
Couldn’t be happier with my Audie A5 that Joe pro sold us! Thanks Joe!
My husband and I stopped in on Jan 17 to look at vehicles. We had a great experience working with John P. He was incredibly knowledgeable about all options available and thoroughly explained everything. He is a total car aficionado, which was fun! John was not pushy and allowed us time to discuss and review options. The dealership had a large inventory available, which was a pleasant surprise. The entire staff was helpful. It was overall a great experience and we will be returning again!
My sister and I have purchased new vehicles through many different dealerships over the past 50 years, and we have never experienced the kind of excellent service that we have with Ray Gandurski at Naperville Cadillac. We each get a new vehicle every 2 years and I'm currently driving my third XT6 SUV, and my sister has her third XT5 SUV. Each time Ray has helped us order exactly what we wanted, down to the smallest detail. He knows what we want, what we like, and how we appreciate service being delivered, and he is attentive to see that we receive ...
My wife and I received great assistance in the purchase of a new Cadillac from Ray Gandurski. We had worked with Ray at another dealership a number of years ago and were pleased to have another opportunity to work with him. My wife appreciated the additional time he spent with us in explaining the features of the car we purchased. Since our purchase, I returned to the dealership for insertion of a needed computer chip. Making the appointment was easy and the service people were accommodating. The new facility is still being finished, but nonetheless provides a welcoming environment.
Nicholas in Service was amazing! Extremely informative, professional and personable. He kept me up to date with every step of the repairs I needed. Give that guy a raise!!!!
Mark was wonderful! I highly suggest this dealer!
Couldn’t be any happier with my new Cadillac XT4! I didn’t expect to sell my car today, however when my battery light came on after weeks of flashing check engine lights - it was time to find something else. Bright and early I reached out and requested more information on a certified pre-owned vehicle and shortly enough Max got in contact with me and schedule a test drive. The rest of the process was painless and easy. I cannot stress enough how easy these guys made it for me, I am so happy with my new vehicle and ...
Had a wonderful time with my salesman Joe Pro. Showed him a picture of my dog when we test drove my car, then he told me I could bring him in, if I came back. So Beau, our Bernedoodle, came with me to buy our new Kia SUV. We took pictures of Joe and Beau and everyone there made Beau and I feel comfortable. Beau noticed Joe did not have any doggie treats, so Beau brought him in a basket of everything he would need for his next doggie friends!!
Brad and team are always the best!
Nick did a fabulous job getting an emergency breakdown diagnosed and repaired in a timely fashion. Can’t thank him and his staff enough for being flexible to our needs.
Wonderful service from Ray Gandurski. Smooth, knowledgeable, expedited the process. Ray also got help from a tech savvy associate so we got max myrewards from GM.
I had the best experience! Aaron & the management were amazing & I would 1000% recommend them to anyone that wants top quality service, Cadillac of Naperville are the best, the service team is amazing too, I love them all.
Excellent service on all fronts. Had a couple of issues with a used car I was purchasing. They took care of all of them promptly to my complete satisfaction.
I ordered a CT5 V from Cadillac of Naperville with everything I wanted with Stefan Petrovic who is the sales manager, it took 12 Months & 4 Days to get my vehicle which was not a dealer issue but it was a GM issue for the delay. My dealer always kept me up to date on the status of my vehicle which was hard for them to do because they never got correct information from GM. This is not the only vehicle I have purchased thru this dealership and I have never had any issues working with the sales people, they are ...
Great customer service! And follow ups after we purchased our vehicle. I would recommend Cadillac if Naperville to anyone looking for a new vehicle! We worked with Joe Provenzano, Max Demare and their team! Very happy with our dream car!
Bought a used BMW from them and could not be happier. Straightforward no BS process that didn’t waste my time. John P. was professional, friendly and took great care of me. If your looking for a great no hassle experience, you’ve found it….
Great process. Bought a Jeep Gladiator they had in lot. No high pressure tactics. Smooth and comfortable. Stefan and John (sales) are amazing to work with. Best car buying experience I have ever had. Go see them and you will have a great experience as well.
Great process. Bought a Jeep Gladiator they had in lot. No high pressure tactics. Smooth and comfortable. Stefan and John (sales) are amazing to work with. Best car buying experience I have ever had. Go see them and you will have a great experience as well.
If you’re looking for an authentic car buying experience, go to Naperville Cadillac! Promises made are promises kept - you won’t find this type of service many other places.
I recently just bought a car from John P from this location and am so pleased with everything. He was very helpful and able to make my first car buying experience smooth and successful. Everyone else was kind and helpful as well. Will definitely recommend to friends and family!
John P is true professional. Great to work with.
5 stars all day everyday. I think my salesman was ray. Super friendly, efficient & no bs. Will be back
They were courteous, professional and complete the work on my call with the time they estimated. I got my car back on same day.
I have bought several cars through this dealership. Every sales person, every sales manager, every service person and even the appointment scheduler are amazing! Great customer service, attention to detail and kind and courteous. It is so refreshing to deal with a dealership with honesty and transparency. Even during the beginning of The pandemic when I had to buy a new car the process was so easy and the car and paperwork was delivered to my home! Just great customer service! I don’t think I’m ever leaving !😄
Highly recommend this dealership. We worked with John and Bob on the purchase of our new XT6. They were both genuine and easy to work with through the process. There weren’t any sneaky or high pressure sales tactics. It made the car buying process much more enjoyable after a previous poor experience at a different dealership. Jeff in financing was also great!
Best dealership. Service and sales staff are superior, knowledgeable and customer focused.
Second purchase from Naperville of Cadillac. Sales process was fairly easy and their service department is great. They all treat you with respect.
My wife and I came up from Central Illinois to purchase a vehicle. No hassle experience and great product from Mark and Bobby! Worth the trip!
I just purchased my first Cadillac from Cadillac of Naperville. I couldn't be more pleased with the experience. Everything was seamless: the test drive, the loan process, and the paperwork was all done quickly and efficiently. My new car was detailed and had a full tank of gas by the time I was ready to leave.
Purchased my used Acura TLX from here with the help of Scott and Bob. The whole process was pretty quick & they were very helpful!
We had a great experience leasing our new XT6 - Mark and team were very helpful, knowledgeable and friendly and made the whole process painless.
When I brought in my CTS 2008 Cadillac for fender repair on Oct. 18, 2021, I mentioned a rubbing noise I had been hearing. Not only was the body work done to perfection, Jose Trujillo oversaw important mechanical needs not caused by the fender accident. These were found by the mechanics, which they also addressed to perfection. My 13 year old car runs like new and I feel safe and secure driving it. When I got the car back, I saw a tiny GM emblem was not replaced on the new fender. Joe Rodriguez saw to getting it taken care of immediately. On top ...
My experience at Naperville Cadillac has always been great the salesman’s are funny and respectful I recently purchased a 2018 ct6 Cadillac and I was treated as a king should be treated
I purchased my car from this dealership. I moved to Michigan two years ago and still drive 100 miles to have my car serviced. Bobby, the finance guy, helped me through an issue with the CUE system. They don’t forget their loyalty to customers way after the purchase date. This is the only place I will ever go from now on and I highly recommend them. I am very particular and they have always exceeded my expectations.
Scott was professional and courteous, and we enjoyed working with him.
I brought my car in for a check engine light. They diagnosed the problem and found out it was covered by warranty. Three hours later I had my car fixed with rides to and from my house. This cost me nothing and I appreciate their quality service.Great job.
The staff at Cadillac of Naperville were so very helpful and nice. They made my purchase so much fun!! Scott, my salesman, went the extra mile in caring for the vehicle & us down to the last minute. I would highly recommend Cadillac of Naperville when purchasing a vehicle! Thank you all for a lovely experience.
The Naperville Cadillac team was super helpful. They made the purchase of our XT5 as easy as possible. It was a great car buying experience and dare I say FUN!
Did a great job fixing my car and making me new keys! Respectful and courteous.
Every time I go into the dealership for my vehicle checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family
Great service Everyone is very kind and willing to help
Cadellac of Naperville is a total representation of the definition of the term Cadellac which means the best, top shelf, prime…it is how I was treated. Thank you Chris, for going out of your way for me.
Everything was great. Service technicians were all super nice and professional. If there was a negative it was that they are 3 weeks out to get a loaner car. I did get a ride home, but I lake having a car.
Joe, Was great guy helped me all the way kept me informed on everything
Always a pleasure to work with great people They know how to take care of their customers
I bought my SRX from here in 2014 and I have been taking it to them for oil changes, brakes, and other body work ever since then. These guys are fantastic! They always provide shuttle service and take great care of me. Yesterday they did my brakes and a couple other things, and I asked them if they could buff out some minor damage. I took it back today for the buff and they did my entire car and didn't charge me anything for it! The service guy Joe was great, and this just shows how they care for their ...
They are Trustworthy, quick and painless-the dealership made the process easy, Professional and polite and Attentive to customers needs. Overall very happy with their service. I strongly recommend this dealership.
An absolutely fantastic sales team. Like every shopper, I came in with certain criteria for the dealership to meet (both in trade & sales price). Both my expectations were met and I’m a happy Cadillac owner. Kudos to Hunter… you were not pushy, no attempts to up sell me and when we were a little off on trade/price, you made the deal work. What a great purchase experience!
Friendly, helpful. Preformed service in the amount of time they promised. Comfortable waiting area. Highly recommend.
John, Stephan, and Jeff, nice people to do business with. Very professional but also personable. Would definitely return, hopefully there still at the dealership next time. This post is on my wife’s account. Tom K
Amazing service and hassle free. I highly recommend!
Scheduled maintenance went exactly as it should. Friendly, competent service. And even washed and vacuumed my vehicle. It was ready when it was promised. Very professional.
Great organization and service, highly recommend Cadillac Naperville
Excellent work.
Went in for service expecting to pay $400+ for brakes and was pleased with the review that the brakes were fine. Got an oil change for $72
I was taken care by Blake who always takes car of my issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great.
I would like to thank Thomas Mack and Joe for going above and beyond every time I bring my car in to Cadillac of Naperville. Thanks again for excellent service!!! I referred all my family and friends because of the exceptional service!!!! Thanks again!!!
Nice clean showroom and waiting area. Friendly service advisors and manager. Recognized me as a GM retiree and gave appropriate discount for the service. I will lease my next vehicle from Cadillac of Naperville.
Hands down best quality service in the Chicagoland area. The service department is top of the line. Chris and Jose really know there stuff. We'll done !!!
Outstanding service and exceedingly polite and professional staff. Wonderful waiting room where they spoil you with huge variety of coffees, drinks, soft drinks and snacks. Top notch service experience.
Always a good experience here for service or purchase. The service was impeccable. He greeted me right away & kept me updated on my car. Great Experience!!
Friendly service
Very professional in answering every one of my many questions. I made my decision based on the answers to all of my questions and the information provided during my test drives.
Quick service, with all the mayhem that’s going on.. They took care of me and my car - 2020 CT5. Thanks Naperville
I have used this dealership for servicing several of my Cadillac vehicles I owned during the past two decades. I highly recommend their facility. Thomas has been very helpful throughout the years. Since recently I have dealt with Jose the service adviser who is really good too
They were great very sweet bunch of guys. Very professional
The gentleman Jose I worked with in service is amazing! He and his team were on top of my repairs in record time. If you have an issue Jose is the guy to see!!!!!!
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience.
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with